Privacy Policy for Joules, LLC

Information We Collect

We collect the following types of information:

• Personal Information: When you create an account or use the Service, we may collect names, email addresses, phone numbers, billing information, and business details.
• User Data: Data you input or generate, such as sales leads, customer contacts, and updates to homeowner or business owner data (e.g., names, addresses, phone numbers, emails, property details, and estimated financial information from public sources).
• Joules Data: Data we collect or generate, including scraped public data on homeowners and business owners.
• Usage Data: Automatically collected information like IP addresses, device type, browser details, usage patterns, and interactions with the Service (e.g., via cookies, logs, or analytics tools).
• Sensitive Data: We do not intentionally collect sensitive personal information (e.g., financial records or health data), but if provided, it will be handled in accordance with this Policy.

How We Use Your Information

We use information to:

• Provide, maintain, and improve the Service, including AI-driven features, data scraping tools, and mobile app functionality.
• Process payments and manage subscriptions.
• Communicate with you about your account, updates, or support.
• Analyze usage for aggregated insights (e.g., anonymized benchmarks).
• Comply with legal obligations and protect our rights.

We do not sell your personal information for monetary consideration but may share anonymized data as described below.

How We Share Your Information

We share information only as necessary according to the following:

• Service Providers: With vendors for hosting, analytics, payment processing, or integrations (e.g., API partners like mapping tools). These providers are contractually obligated to protect your data.
• Legal Requirements: If required by law, subpoena, or to protect rights, property, or safety.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.
• With Your Consent: For any other purpose with your explicit permission.

We do not share User Data for direct marketing without your consent.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, loss, or alteration. However, no system is completely secure, and we cannot guarantee absolute security.

Your Rights and Choices

• Access and Correction: You may access, update, or delete your account information via the Service.
• California Residents (CCPA): If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA) to request disclosure of personal information collected, categories of sources and sharing, deletion (subject to exceptions), and opt-out of sales (though we do not sell data). To exercise these rights, contact us at support@joulescrm.com or 30 N Gould St #53802, Sheridan, WY 82801. We will respond within 45 days and do not discriminate against users exercising rights.
• Cookies and Tracking: You can manage cookies via browser settings. We use essential cookies for functionality and analytics cookies for improvements.
• Opt-Out: You may opt-out of promotional emails by following unsubscribe instructions.

Children's Privacy

The Service is not intended for children under 13. We do not knowingly collect information from children under 13. If we learn of such a collection, we will delete it promptly.

International Transfers

The Service is hosted in the US. If you access it from outside the US, your information may be transferred to and processed in the US, subject to US laws.

Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on our website www.joulescrm.com with the updated effective date. Your continued use constitutes acceptance.

Contact Us

For questions or requests, contact us at Joules, LLC, 30 N Gould St #53802, Sheridan, WY 82801, or via email at support@joulescrm.com